Sizing
If you do not know your ring size, we highly recommend that you either get sized at our Denver brick and mortar or go to a local jeweler. We offer one complimentary ring resizing for all engagement/wedding ring purchases and One Of A Kind ring purchases over $4,000 plus within 1 year of purchase (excluding any shipping/delivery charges). Made To Order purchases may incur a fee if it’s a larger size that we do not have listed as in stock, please contact us directly for the possible fee.
Ring resizing is $50 flat (excluding any shipping/delivery charges) on all KMJ rings. $100 on other artists.
Please note that some styles may not be easily sizable, if at all.
Returns & Exchanges
In-Stock Items | We offer a full-refund for the purchase price of the item less any shipping charges within 7 days of purchase for items purchased at our Denver brick + mortar, at an Instagram live sale, or online at katemallerjewelry.com.
All items must be new and returned in the original packaging, customers are responsible for return shipping and lost packages upon return. We suggest you choose a shipping service that offers the appropriate amount of insurance coverage for the item you are returning.
Made-to-Order, Custom and Modified Items | We do not accept returns or exchanges on custom, made to order, and resized pieces. All items must be new and returned in the original packaging, customers are responsible for return shipping.
All SALE items are FINAL sale with no option for returns.
Shipping & Delivery
In-Stock Items | Typically ship within 3-4 Business days, please contact us for upgraded shipping or specific questions.
Made-to-Order Items | Typically ship within 4-5 weeks.
In-store pickup | Available locally at Kate Maller Jewelry in the Highlands neighborhood of Denver. 3450 W 32nd Ave, Denver, CO 80211
International orders | If you are unable to select shipping for your country at checkout, please contact us for cost.
If you have a specific delivery date in mind we'll do our best to accommodate your request, please contact us to enquire and confirm specific dates.
Custom Orders
Kate Maller Jewelry welcomes inquiries into our Customs design process. Though easily confused, Custom jewelry is not the same as Made To Order or One Of A Kind pieces.
We view our Customs as a collaboration. We similarly will NOT copy the designs of another artist or jeweler as we strongly feel it undermines the value of artistry and destroys the integrity of the handmade process.
