"In-Stock Items | Typically ship within 1-2 business days (Tuesday-Saturday), please contact us for upgraded shipping or specific questions. 

Made-to-Order Items | Varies per artist, but is generally 3-6 weeks. If you need something by a certain date (such as a special occasion or holiday) please reach out to our ​Denver store to ensure that an artist's current/exact lead time works for your needs.

Please note that starting 11.09.2026 all KMJ made to order pieces will be on an extended lead time of 12-16 weeks​. Kate ​is prepar​ing for her upcoming maternity leave, and makes all pieces herself in her studio by hand. Please reach out if you need anything expedited from the KMJ line, as she may be able to accommodate before her leave begins.

If you have a specific delivery date in mind we'll do our best to accommodate your request, please contact us to inquire and confirm specific dates. Rush orders are available depending on our schedule, and are subject to a fee.

In-store pickup | Available locally at Kate Maller Jewelry in the Highlands neighborhood of Denver. 3450 W 32nd Ave, Denver, CO 80211. 

International orders | If you are unable to select shipping for your country at checkout, please contact us for cost. All international orders are Final Sale.

All orders come in branded packaging with a thank-you note for a special opening experience! If you would like a personalized message included with your package, please contact us after you place your order. 

 Yes, we can happily custom engrave for an additional fee. Please get in touch if you would like anything engraved.

We accept cash, PayPal, Amazon payments, Apple Pay, Venmo, and all major credit cards.

We have partnered with Affirm to offer pay over time terms. Read morehere. We can also set up layaway via PayPal on request. 

All Colorado retail customers are subject to Colorado state and county sales tax. Additionally, sales tax laws have recently changed, requiring us to collect and remit sales tax in certain other states. If sales tax is required, our website provider automatically calculates the amount we need to remit and adds the tax to your checkout total.

"In-Stock Items | Typically ship within 1-2 business days (Tuesday-Saturday), please contact us for upgraded shipping or specific questions. 

Made-to-Order Items | Varies per artist, but is generally 3-6 weeks. If you need something by a certain date (such as a special occasion or holiday) please reach out to our ​Denver store to ensure that an artist's current/exact lead time works for your needs.

Please note that starting 11.09.2026 all KMJ made to order pieces will be on an extended lead time of 12-16 weeks​. Kate ​is prepar​ing for her upcoming maternity leave, and makes all pieces herself in her studio by hand. Please reach out if you need anything expedited from the KMJ line, as she may be able to accommodate before her leave begins.

If you have a specific delivery date in mind we'll do our best to accommodate your request, please contact us to inquire and confirm specific dates. Rush orders are available depending on our schedule, and are subject to a fee.

In-store pickup | Available locally at Kate Maller Jewelry in the Highlands neighborhood of Denver. 3450 W 32nd Ave, Denver, CO 80211. 

International orders | If you are unable to select shipping for your country at checkout, please contact us for cost. All international orders are Final Sale.

Please see our jewelry care guidelines here.

Yes! We offer wholesale pricing to qualified retailers. Please get in touch with us to learn more. Email shop@katemaller.com

All packages over $1000 are required to be shipped via FedEx, and require a signature. Please note that shipping estimates do not include lead times if your piece is made to order. If your piece is in stock please allow 1-2 business days for the order to process, and be sent out. 

International orders | If you are unable to select shipping for your country at checkout, please contact us for cost. All international orders are Final Sale. Customer is responsible for any customs or duty fees associated with the order.

We want you to love your new piece(s) of jewelry! If you aren't completely satisfied for any reason, you may return or exchange online purchases only within 14 days of the shipment date. In store purchases may be exchanged within 7 days only. Items must be unworn, and returned in their original condition with original packaging. Refunds are less the original shipping cost, as KMJ does not cover shipping. Customer is responsible for safe + secure shipping back to KMJ. All returns need a return authorization before being shipped back to KMJ. Please contact us to discuss your needs, and to obtain authorization for a return or an exchange. Kate Maller Jewelry is not responsible for items lost or damaged in transit.All custom orders, and RINGS MADE TO SIZE are FINAL SALE. Items purchase on sale or with any discount are always FINAL SALE.

For KMJ purchases - we stand behind our work and want you to be happy with your purchases! We will repair all jewelry at any stage of its lifetime. A fee may be charged, assessed on an individual basis. Contact us directly to discuss your needs. Please don't return jewelry without a repair authorization. For all other artists we will facilitate repairs with the artist, and a fee may be charged on a case by case basis.

Most pieces can be resized within a reasonable range. Resizing ability is dependent on both the design and the adjustment requirements. Resizing is reviewed on an individual basis. Our ring resizing fee is $50 plus return shipping, which is dependent on the price of the ring. All OOAK/Custom rings include one free resizing within the first six months, if needed. Customer is responsible for the safe and secure shipment of the piece to KMJ. Please do not send work without approval by Kate Maller Jewelry. We're happy to resize your ring but ask that you contact us directly to discuss your needs and to receive proper authorization and shipping instructions.

Orders may be cancelled within 48 hours of placement. Please contact us ASAP to cancel or modify an order. If your order has already gone into production - i.e.if materials have been ordered - we deduct a 10% restocking fee from the refund.

While we pride ourselves in using high-quality materials and hold ourselves to the highest level of craftsmanship, we do not make warranties of any kind.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express via our online and in store point of sale sytems. We also partner with Affirm to offer convenient financing options.