FAQ

ORDER INFO

  • Does KMJ offer gift wrapping?

All orders come wrapped in eco-friendly branded packaging complete with a bow, and a thank you note for a special opening experience! If you would like a personalized message included with your package please contact us after you place your order.

  • Does KMJ offer engraving?

 Kate Maller Jewelry does not offer any engraving.

  • What forms of payment do you accept?

 Most! We accept cash, check (we hold orders until the check clears), PayPal, Amazon payments, Apple Pay, Venmo, and all major credit cards!

  • Will I have to pay sales tax?

 All Colorado retail customers are subject to Colorado state sales tax.

  • Once I place my order, how long will it take to get my piece(s)?

Almost all of our jewelry is made to order, and will ship within ten days of the date the order is placed. Please keep in mind that this does not include shipping time. We are sometimes able to expedite orders depending on how busy the studio is. Rush orders incur a fee of 15% of the order total. If you need a rush order, please contact us directly before placing your order. If an item is in stock it will be shipped within three days of the date an item is purchased. Custom orders generally take 4-12 weeks, please see our custom policy here

JEWELRY CARE

  • How should I care for my jewelry?

Please see our jewelry care guidelines here.

WHOLESALE

  • Does KMJ offer wholesale pricing?

Yes! We offer wholesale pricing to qualified retailers. Please get in touch to request our linesheets!

SHIPPING

  • What is your shipping policy?

All orders are shipped USPS Priority Mail. Most locations arrive within two days, but it is not guaranteed. Any order over $250 receives free shipping. Expedited shipping is available upon request, but will incur a $25 charge. Please contact us directly, before placing your order, if you need overnight shipping.

  • Are you able to ship internationally?

USPS Priority Mail International: Starting at $32 - dependent on location. Please contact us directly for a more accurate quote. Customer is responsible for any customs or duty fees associated with the order.

RETURNS/REPAIRS/RESIZING

  • What is your return/exchange policy?

We want you to love your new piece(s) of jewelry! If you aren't completely satisfied for any reason you may return or exchange your purchase within 14 days of the shipment date. Items must be unworn, and returned in original condition. Customer is responsible for safe + secure shipping back to KMJ. All returns need authorization before being returned. Please reach out to discuss your needs, and obtain an authorization if you would like to return or exchange anything. Kate Maller Jewelry is not responsible for items lost or damaged in transit. All custom orders are FINAL SALE.

  • What if I need my jewelry repaired?

We stand behind our work, and want you to be happy with your purchases! We will repair all jewelry at any stage of its lifetime. A fee may be charged, and will be assessed on an individual basis. Contact us directly to discuss your needs. Please don't send anything back without a repair authorization. 

  • Can KMJ resize its pieces?

Most pieces can be resized within a reasonable range. Resizing ability is dependent on the design, and will be reviewed on an individual basis. Ring resizing incurs a $25 fee for the time and labor, and $7 for return shipping. All wedding bands include one free resizing, if needed. Customer is responsible for the safe and secure shipment of the piece back to KMJ. Please do not send work without approval by Kate Maller Jewelry. Should you need any piece resized, we are happy to work with you, but ask that you contact us directly to discuss your needs, and get an authorization. 

  • What is your cancellation policy?

 Orders may be cancelled within 24 hours of order placement. Please contact us ASAP to cancel or modify an order.

  • Does KMJ offer any type of warranty on its pieces?

While we pride ourselves in using high quality materials, and hold ourselves to the highest level of craftsmanship, we do not make any warranty of any kind.