We want you to love your new piece(s) of jewelry! If you aren't completely satisfied for any reason, you may return or exchange online purchases only within 14 days of the shipment date. In store purchases may be exchanged within 7 days only. Items must be unworn, and returned in their original condition with original packaging. Refunds are less the original shipping cost, as KMJ does not cover shipping. Customer is responsible for safe + secure shipping back to KMJ. All returns need a return authorization before being shipped back to KMJ. Please contact us to discuss your needs, and to obtain authorization for a return or an exchange. Kate Maller Jewelry is not responsible for items lost or damaged in transit. All custom orders, and RINGS MADE TO SIZE are FINAL SALE.