What to Know

Sizing

If you do not know your ring size, we highly recommend that you either get sized at our Denver brick and mortar or go to a local jeweler. We offer one complimentary ring resizing for all engagement/wedding ring purchases and One Of A Kind ring purchases over $4,000 plus within 1 year of purchase (excluding any shipping/delivery charges). Made To Order purchases may incur a fee if it’s a larger size that we do not have listed as in stock, please contact us directly for the possible fee.

Ring resizing is $50 flat (excluding any shipping/delivery charges) on all KMJ rings. $100 on other artists.

Please note that some styles may not be easily sizable, if at all.

Returns & Exchanges

We want you to love your new piece(s) of jewelry! If you aren't completely satisfied for any reason, you may return or exchange online purchases only within 14 days of the shipment date. In store purchases may be exchanged within 7 days only. Items must be unworn, and returned in their original condition with original packaging. Refunds are less the original shipping cost, as KMJ does not cover shipping. Customer is responsible for safe + secure shipping back to KMJ. All returns need a return authorization before being shipped back to KMJ. Please contact us to discuss your needs, and to obtain authorization for a return or an exchange. Kate Maller Jewelry is not responsible for items lost or damaged in transit. All custom orders, and RINGS MADE TO SIZE are FINAL SALE.

Shipping & Delivery

In-Stock Items | Typically ship within 3-4 Business days, please contact us for upgraded shipping or specific questions.

Made-to-Order Items | Typically ship within 4-6 weeks.

In-store pickup | Available locally at Kate Maller Jewelry in the Highlands neighborhood of Denver. 3450 W 32nd Ave, Denver, CO 80211

International orders | If you are unable to select shipping for your country at checkout, please contact us for cost.

If you have a specific delivery date in mind we'll do our best to accommodate your request, please contact us to enquire and confirm specific dates.

Custom Orders

Kate Maller Jewelry welcomes inquiries into our Customs design process. Though easily confused, Custom jewelry is not the same as Made To Order or One Of A Kind pieces.

We view our Customs as a collaboration. We similarly will NOT copy the designs of another artist or jeweler as we strongly feel it undermines the value of artistry and destroys the integrity of the handmade process.

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